Introduction
At Lucy in the Sky, we want you to be delighted with every purchase, so we offer our customers a no-hassle return policy. We believe that everyone should be able to shop with peace of mind, and if you’re not satisfied with any of your items, you can return them within fourteen days of receipt for a full refund.
We accept returns on all unused and unopened merchandise (in their original packaging) subject to the exceptions described below. Please note that only items purchased through lucyintheskystore.com can be accepted; we cannot accept returns on any products purchased at other retailers.
We ask that you include your packing slip or provide us with proof of purchase when returning an item; otherwise, we may not honor your request for a return or a refund. We’re sorry but shipping charges are nonrefundable once an item is shipped from Lucy in the Sky. If you paid for expedited shipping (2 Day/Next Day Air), this fee is also nonrefundable; however, if an item is defective or damaged upon receipt and you choose to receive a replacement rather than a refund, there will be no additional charge for shipping the replacement item(s).
Returns
Lucy in the Sky is committed to providing a great customer experience and making your shopping experience enjoyable. We offer easy and convenient returns for all products. If you need to return an item, please follow the instructions on the return policy page for instructions on how to return your item. Let’s take a closer look at our return policy and the process.
What items are returnable
At Lucy in the Sky, we want you to be more than satisfied with your purchase. That is why we offer a 30-day return policy on most of our products. Returnable items include apparel, accessories and jewelry that are in new condition (unworn, undamaged and unmodified) with all tags attached.
Items that cannot be returned and are considered final sale include undergarments/lingerie, beauty/cosmetics, limited-edition collections, vintage items and special orders. Items marked Final Sale may not be exchanged or refunded unless they are likely to have damaged before or during delivery – please contact us through our website if this is the case.
Certain items bought online may be exchanged at Lucy in the Sky stores within 30 days of purchase. Please refer to our store locations for more details and address requirements for returns by mail. Items shipped back without prior authorization will not be accepted for return or exchange.
When can I return an item
At Lucy in the Sky, we want you to be delighted with every item you purchase. If you need to return something, we’re here to make the process easy. We understand that each situation is different and offers a variety of options when it comes to returns:
Unworn items with tags still attached can be returned within 30 days of receipt for either a refund or an exchange. Some exclusions apply; please see our full return policy for further details.
If you receive an item that is damaged or defective, we will provide a refund or replacement at no cost. Please make sure to inspect all items as soon as they arrive and keep all original packaging for any potential returns or exchanges.
We are also happy to accept returns of accessories and other items (such as cleaning cloths and backpacks) if unused within 15 days of receipt for your money back.
We cannot accept returned items that customers have used extensively or where it is clear that the item was well-worn before returning it. In such cases, the customer has accepted the item and we will not grant a return, refund, or exchange.
How to return an item
At Lucy in the Sky, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the item you receive, contact us within 30 days and we will help arrange an exchange or refund. Please note that all returned items must be in their original condition, with all tags and packaging included.
The following instructions will help ensure a swift returns process:
- Contact Lucy in the Sky customer service at info@lucyinthesky.com to request a Return Merchandise Authorization (RMA) number before shipping the item(s) back to us.
- Package the item(s) securely using any outer box or mailer of your choice and include a copy of the original invoice (if received).
- Clearly affix the RMA number on the front of your package and send it to our returns address given on RMA form provided by customer service team.
- All returns must be shipped via traceable method within 14 days of receiving an RMA number or return credit may not be processed unless otherwise agreed upon by customer service team in writing prior to return shipment (except for faulty products).
- All return orders must include either an exchange order or return form received from our customer service team prior to returning merchandise – please make sure it is included when returning so that order can be processed correctly upon receipt at our warehouse facility.
- Refunds on returned items will only be initiated once items have been inspected by Lucy in the Sky staff, any products determined not to meet policy requirements shall also incur additional shipping charges as well as restocking fees as determined by our staff before refunds will be issued (so please make sure product meets policy requirements before sending!).
Please note that exchanges are subject to availability and all items shipped internationally are final sale; no returns accepted unless found defective upon delivery after inspection at receiving end – please contact us if you have any questions about this policy prior to placing order! Thank you!
Refunds
At Lucy in the Sky, we are all about making sure you are happy with your purchase. We understand that some circumstances may require a return or a refund, so we offer a generous returns policy. Our refund policy outlines what is eligible for a refund, how you can return the item, and when you should expect to receive your refund. Read on to find out the details of the Lucy in the Sky refund policy.
How long does it take to process a refund
At Lucy in the Sky, we strive to ensure that our customers are always satisfied with their purchases. We want you to love every item you purchase from us, but if you’re not happy with an item you have purchased, we will gladly process a refund to your original form of payment in accordance with our return policy.
We ask that all refund requests be made within 30 days of purchase. If more than 30 days have passed since your purchase date, we regret that we cannot process a refund. Once your return is received and inspected, and if the item is returned in its original condition according to the terms outlined on our returns page, we will issue a full refund (minus any applicable shipping costs) to your credit card or PayPal account within 10-14 business days.
Please be aware that it may take time for the credit to appear on your bank statement depending on how quickly your banking institution processes this transaction. Refunds are generally issued within a few business days of when they are processed by our Returns Department.
If you would like assistance filing for a return or exchange or if you have any questions about processing refunds, please contact us at info@lucyintheskyclothingco.com and one of our customer service representatives will be happy to help!
What payment methods are accepted for refunds
Lucy in the Sky returns policies vary by product type and vendor. Generally, most sellers accept returns on all items as long as they meet our Return Policy guidelines. Payment methods for refunds also vary by seller. To learn more about a particular refund policy or payment method, please refer to each individual seller under our list of vendors.
Payment methods accepted for refunds include:
- Credit/Debit Card – Credit or debit card refunds can typically be completed almost instantly – though the actual time it takes to receive your money may vary depending on your bank’s processing times. Most debit card refunds are issued within 3-5 business days, while credit card refunds can take up to 7 business days to appear on your statement depending on the issuing bank.
- PayPal – All PayPal orders incur an additional 3% restocking fee when returned unless explicitly stated otherwise in a refund policy document or at sale checkout. Refunds will be processed within 24 hours of receipt and you should usually receive your money within 7-10 business days from when it is requested.
- Gift Cards – Refunds for gift cards can only be issued in the form of store credit and must be used within 3 months from when they are issued unless otherwise noted in our Return Policy guidelines for that product type. We reserve the right to not offer any other form of payment than store credit in certain scenarios or with certain vendors.Exchanges At Lucy in the Sky, we want you to be happy with your purchase and experience. If for any reason you’re not satisfied with your purchase, we provide an option to exchange unused items for different items or a store credit. Read on to find out more about our exchange policy.What items can be exchanged
At Lucy in the Sky, we understand that sometimes an item just isn’t a perfect fit. We allow exchanges or returns on all products except those bought from our Clearance or Final Sale sections. Any item that is full-priced can be exchanged for another product of equal or lesser value within 14 days of purchase.
If you decide to exchange, you must return the original item to us in its original condition, with all tags attached and accompanied by the original receipt and any other packing/documentation included when you received it. You will then be able to choose a product of equal or lesser value, again subject to any applicable restrictions listed in this Returns Policy (please note that refunds will not be provided). Please ensure that you remain within your country’s original shipping address.
Please take care when ordering as we cannot offer an exchange of a different style once your order has been dispatched. If you’ve purchased an incorrect style, you may still return it for a full refund and place a new order for the correct item instead — as long as it’s not part of our Clearance section, Final Sale section, or any other excluded categories listed above.
How to exchange an item
Customers who purchased an item from Lucy in the Sky can exchange their product with proof of purchase. Items must be returned within 30 days of receipt along with original packaging and tags still attached. All exchanges must be postmarked before the return policy deadline.
If you received an incorrect or defective item, contact customer service within 5 days of receipt to arrange via mail for a free exchange. Shipping and handling will be applied to all non-defective exchanges. Customers are responsible for all shipping costs associated with the return of their item(s). All exchanged items must be in new condition and returned in the original unaltered box or envelope they arrived in.
Please note that certain items may not be eligible for returns or exchanges, including: clearance sale items, customized/personalized items, special order items, and nonrefundable products (such as food/beverage). Before sending your product back for exchange, please verify that it is an eligible item for exchange by reading our Return Policy.
To begin your exchange process simply contact Lucy in the Sky Customer Service at 888-444-3333 Monday – Friday between 9 a.m – 7 p.m EST or via email at info@Lucyintheskyclothingcoords43a72d1e218414419eaaf9ac751bd50f741dae412c31f75a86948acec009ff0610217827633ea193524eba1afe3aed3d82e263cfdf4001cc411fdb564ae90ee20511ab9 with your order number and details regarding the return/exchange request.
Shipping
At Lucy in the Sky, we are committed to providing our customers with the best possible experience when it comes to shipping. We offer a variety of shipping options both domestically and internationally with competitive prices. Depending on your location, your order may take anywhere from 1-7 business days to arrive. We provide tracking information for all shipments so that customers can track the progress of their order.
What are the shipping methods
Lucy in the Sky ships Standard, Express and International deliveries. Depending on product availability and customer location, Lucy in the Sky offers various ways to ship your order that may account for price, speed and delivery locations.
Standard Delivery: All orders are processed through standard ground services and delivery time typically ranges from 5 to 10 business days.
Express Delivery: Get your items fast with overnight delivery when you select Express Shipping at checkout. Depending on customer location, express shipping may reach destinations within 1-2 business days.
International Shipping: Declare total value of goods below US$50 when shopping internationally as this reduces customs fees at country of destination. Delivery method affects estimated shipping cost and local customs associated with international shipments like VAT charges which customers are responsible for in their home countries. In some cases, international shoe sizes may be converted according to the size chart provided on our site for each order placed outside North America.
How long does it take for an item to arrive
At Lucy in the Sky, we strive to bring your orders to you as quickly as possible. We ship all of the items from across the United States within one business day after payment is received and processed. In most cases, your item should arrive within 3 business days or less, depending on the chosen shipping method and location of delivery.
We offer several shipping options for our customers to choose from – Standard Delivery (3-5 business days), Express Delivery (2-3 business days), and Priority Delivery (1-2 business days). Note that some items may be delivered with additional procedures due to their size or weight, such as signature upon delivery or transport provider identification.
If you have any questions about our return policy or any other matters related to your order please contact us at 1-888-555-1234 or email support@lucyinthesky.com. Thank you for shopping at Lucy in the Sky!
Contact Information
Customer satisfaction is extremely important to us here at Lucy in the Sky and our return policy exists to ensure that you are happy with your purchase. Our contact information can be found in this section and should you have any further questions, you are welcome to get in touch. Here is the contact information we have available for our customers.
What is the best way to contact Lucy in the Sky
The best way to contact Lucy in the Sky is through our website. Our customer service team is available 24/7, and can respond to inquiries over the phone, via email, or via our contact form. Please have your invoice ready and any questions you have when contacting us. We also offer a live chat option on our website during regular business hours.
If you need to speak with someone directly, please call us at +1-800-555-1234 between 9 am and 5 pm Monday–Friday ET. Please note that our return policy does vary for international orders so please check the terms of your invoice or online store for additional details.
We are committed to providing excellent customer service and look forward to helping you with any questions or concerns you may have.
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