
Are you a frequent shopper at Ann Taylor? Wondering about their return policy and how to initiate a return? Look no further! We’ve got all the information you need.
Whether you shopped in-store or online, we’ll guide you through the process of returning or exchanging your items. From eligibility to refund methods, we’ve got you covered. Plus, we’ll explain how to check your order status and track it.
Keep reading to find all the answers you need about returning items to Ann Taylor.
Key Takeaways
- Ann Taylor offers a 30% discount on full-price purchases, but it is not combinable with other coupons, associate discounts, or promotions.
- There is an extra 60% off on 2 or more sale styles, and 50% off on 1 sale style. These discounts are valid only on marked in-stock sale styles for a limited time.
- Free shipping is available on orders of $150 or more, but it excludes Alaska, Hawaii, and Puerto Rico. Additional fees apply for expedited shipping and multiple shipping destinations.
- Ann Taylor’s return policy allows for returns of unworn, unwashed, and defective merchandise within 30 days of purchase. Returns can be made by mail or in-store, and store credit or exchange is offered for returns after 30 days. Final sale items cannot be returned or exchanged.
Eligibility for Returns
To be eligible for returns at Ann Taylor, you must ensure that the items you wish to return or exchange are unworn and unwashed. However, there are some exceptions to this policy. Final sale items, marked as such on the receipt or with a price ending in 77 or 88 cents, can’t be returned or exchanged, even with a receipt.
It’s important to note that returns must be made within a specific time frame. Ann Taylor allows returns within 30 days of purchase for a full refund. After 30 days, unused items can only be returned for store credit or exchange.
To initiate a return, you can either bring the items and receipt to any Ann Taylor store or start the return online. Refunds are typically processed within 7-10 business days after the return is received.
Return and Exchange Policy
The Return and Exchange Policy at Ann Taylor emphasizes convenience and flexibility for customers. You have a 30-day time frame to return unworn, unwashed, and defective merchandise. However, there are some return exceptions. Maternity and Swimwear Collections have different return policies, so make sure to check the details.
To initiate a return, you can either bring the items and receipt to any Ann Taylor store or start the return process online within 30 days. If you choose to return by mail, you can print a prepaid label or arrange your own shipping.
Refunds are processed within 7-10 business days after the return is received. If you have the original receipt, you’ll receive a refund in the original form of payment, while returns without a receipt will be credited as merchandise credit or exchange.
Return Shipping
When returning your Ann Taylor items, you’ll have the option to choose between different return shipping methods.
Ann Taylor offers a convenient return label that you can use for a fee of $7.95. Simply process the return online and print the provided label.
If you prefer to ship the items back yourself, make sure to initiate the return online first and obtain a return invoice. The return address will be provided for you.
Returns With Receipt
If you have the receipt for your Ann Taylor purchase, you can easily return your unworn and unwashed merchandise for a refund or exchange within 30 days of your original purchase.
Here are some key points to know about returns with a receipt:
- Refund Process: When you return your items with a valid receipt, you can expect to receive a refund in the original form of payment.
- Return Timeframe: You have a 30-day window from the date of purchase to return your unused items.
- Store Credit Options: If you return your items after the 30-day window, you’ll receive store credit instead of a refund.
- Gift Returns: If you received your items as a gift and have the gift receipt, you can choose between merchandise credit or an exchange.
- Refund Timeframes: Once your return is received, it typically takes 7-10 business days for the refund to be processed and credited back to your account.
Returning your Ann Taylor items with a receipt is a straightforward process that allows you to receive a refund or exchange within the designated timeframe.
Return Methods
To initiate a return at Ann Taylor, you can choose from two different methods.
For in-store returns, simply bring your items and receipt to any Ann Taylor store. Exchanges can be done on the same day, free of charge. If you need to make a gift return, a gift receipt is required.
As for online returns, start the return process on the Ann Taylor website within 30 days of your purchase. You can print a prepaid label for shipping or arrange your own shipping. Exchanges can only be done in-store.
Additionally, Ann Taylor offers return shipping options. You can take advantage of free quick exchange shipping by calling Ann Taylor, or you can use their return label for a deduction of $7.95. Alternatively, you can pay for your own shipping.
Frequently Asked Questions
What Items Are Not Eligible for Returns at Ann Taylor?
Accessories and jewelry are not eligible for returns at Ann Taylor. To return online purchases, start the return process at Anntaylor.com/returns within 30 days. Items without tags or original packaging may not be returned. Returning items purchased with a gift card follows the same policy. The return policy for international customers may vary.
Can I Return Swimwear or Maternity Items?
Yes, you can return swimwear and maternity items. The return policy for swimwear and maternity items allows for returns of unworn, unwashed merchandise within 30 days of purchase.
How Long Do I Have to Make a Return or Exchange?
You typically have a certain timeframe to make a return or exchange, depending on the store’s policies. It’s important to familiarize yourself with these policies and follow best practices to ensure a smooth and efficient process.
Can I Get a Refund if I Lost My Receipt?
Yes, you can still get a refund at Ann Taylor even if you lost your receipt. They have policies in place to accommodate returns without a receipt, and alternative proof of purchase options are available.
Can I Return Final Sale Items?
Yes, you can return final sale items at Ann Taylor. However, they are non-returnable without a receipt. For online purchases, start the return process within 30 days at Anntaylor.com/returns.
Conclusion
In conclusion, returning items to Ann Taylor is a breeze! Whether you shopped in-store or online, their return policy is customer-friendly and hassle-free.
With various return methods available and a convenient tracking system, you can easily initiate a return and check the status of your order.
So, don’t hesitate to shop at Ann Taylor knowing that their return process is as smooth as silk.
Happy shopping and happy returns!