How Does WalMart Handle Complaints?
How does Walmart handle complaints about their company, the Walmart employee, or even a given product? It seems like every time a customer comes into Walmart and gets a problem with one of their products they come right back and complain to the manager or “order staff” and the answers they get are always the same. The corporate management style in Walmart is to blame the consumer for their complaint, not to rectify the problem. Here are some things you need to know about how does Walmart handle complaints.
Walmart takes a very broad approach to “order” issues, not just in retail stores but in their online stores as well. For every complaint that is filed, it is followed up by an investigation. That way the company can find out if the complaint is real or made up, or if the customer was perhaps just having his or her moment of frustration and is now just venting without knowing how to fix it.
The way how does Walmart handle complaints about their company, is by coming right back at the consumer and accusing them of lying, making threats, or of being unprofessional. Either way, they will come away with their story and it will go on to the public media to create more bad publicity for the Corporation. This approach by the Corporation is completely unjustified. In the past they have been successful in getting class action lawsuits against large corporations where they were guilty of wage theft and other workplace practices.
When a consumer files a complaint about how does Walmart handle complaints, the complaints go in an internal department of the Corporation. The employee who handled the complaint handles it according to the guidelines set forth in the internal guidelines. If the complaint is found to be valid, it is turned over to one of the over two hundred customer service representatives who are assigned by Walmart. The customer service representative decides what action needs to be taken, whether it be an investigation of a settlement, or some type of court order.
If the complaint is found to be false, Walmart must make full payment for the cost of the complaint and any court order obtained. If the complaint is valid, Walmart has to investigate the validity of the complaint and provide a resolution for the customer. If the complaint is not valid, then Walmart has to notify the customer that the complaint was false and they are required to correct the matter. On occasion the matter is not resolved, but the store uses a refund policy to get their money back.
Another approach used by how does Walmart handle complaints is to have the customer sign a non-disclosure agreement. This is a risky business proposition for any company. If a consumer decides to pursue litigation, this agreement could be in violation of federal and state law. The agreement also puts the burden of proof on the customer. Walmart is well aware of this risk. They will usually settle the matter without going to court.