Does your florist sometimes forget to deliver flowers on time? This is a common complaint among florists who want to maintain a consistent level of clientele, but it’s a problem that can be easily remedied. Florist shops are owned by individual operators, not chain franchises, and if a business owner does not deliver flowers on time, they lose the chance of revenue provided by working with a florist shop that consistently flouts delivery times. You can tell if a florist is forgetting to deliver by looking out their window or if they have an unusual amount of plants inside the shop when you get there. If so, this can be an indicator that the business owner does not run their own florist shop and instead works for a larger chain or corporation.
One of the most annoying aspects of dealing with florist shops is having to deal with call center management. Call centers that handle telephone customer service have to be updated with every new development in the business world, and they have to make sure that the customer gets a good experience when dealing with a particular florist shop. It can be hard work, but call center workers need to remember that customers will not always remember a specific detail. If the business owner does not run their own florist shop, the customer service representative has to remember this and make sure that all details are filled out correctly. Failure to do so can result in bad reviews on the part of customers and bad word of mouth within the community.
Florist workers also have to keep track of inventory in order to meet the needs of their customers. If a customer has a specific need for a certain type of flower, they may order just that type, and if a florist cannot keep up with the demand, they run the risk of losing a sale to someone who needs what the customer has ordered but cannot afford to buy it. Most florists have a weekly or even daily inventory rotation, depending upon how busy the florist is. Ordering too much or too little product can result in bad reviews for the business or customers, and the loss of a sale to someone who is willing to pay more for the flower than the customer is willing to pay for it.
A good sales team also has to make sure that they do not make any mistakes that could hurt a customer’s experience while trying to make their sale. They must not be late, they should not be too slow, or they should not talk down to a customer. No matter how much a customer wants a transaction to go smoothly, if the sales team goofs up during a step of the process, the customer will not feel very good about the entire transaction. The customer needs to know that all of their transactions are being handled in a professional manner, and they should feel like the staff are actually working for them instead of working for the company.
Good florists also makes sure that they are present at any events that they are a part of. This means that a florist will not wait until they have a customer in order to place an order with them. They are there for each event they are participating in. Florists realize that there is nothing worse than seeing a long line at a store, only to find out that the florist who was at the event did not show up.
Another great tip for dealing with customers is keeping track of their orders. Many businesses do not keep good track of how much flower they sell and therefore do not know how much they need to make. Knowing how much they sell and how much is left, is important because they need to figure out a plan for keeping up with the demand for flowers. If they know how much they need, they will be able to make sure that they are never short on supplies, which could result in bad experiences for customers. Florists also make sure that they are sending their customers flowers in a proper container so that they arrive in good shape. They have to be aware of the products that they are sending so that they know how to package them in order to get them to the customer safely.