What happens if Amazon cancels an order?
Note: Your order will be cancelled by the seller and a refund will be processed to your original payment method, if the payment was already made. Learn more about refund processing timelines here. If your order is already delivered, you may consider returning it.
Why Was My Amazon Order Cancelled?
If you’ve ever placed an order on Amazon and received an email saying your order was cancelled, it can be confusing and disappointing. However, there are a few different possibilities as to why your order may have been cancelled.
The Order Hasn’t Been Confirmed
When an order is first placed, Amazon has to confirm the order before it can be dispatched. During this process, the order could be cancelled if the payment or shipping information doesn’t match what Amazon has on record. If any of the details have changed, they need to be updated before the order can be confirmed.
The Item Went Out of Stock
If you ordered a product that went out of stock before your order was processed, the order will automatically be cancelled. Unfortunately, this means the item is no longer available and you won’t be able to get it from Amazon.
The Order Didn’t Meet Amazon’s Requirements
Amazon has a set of requirements for any orders placed on their website. These include things like specific forms of payment, restrictions on shipping, and more. If the order placed doesn’t meet these requirements, your order may be cancelled.
You Contacted Customer Service
If you contacted customer service with a complaint, the order could be cancelled. This is because Amazon wants to make sure the customer is satisfied with their purchase before they receive it. So, if you don’t feel comfortable continuing with the order, they may cancel it.
How to Resolve a Cancelled Order on Amazon
If your order has been cancelled and you’d like to get it back, there are a few things you can do:
- Update Your Payment Details: If you’ve recently moved or changed your payment details, make sure to update them on Amazon so that there won’t be any issues when trying to confirm your order.
- Try to Order Again: If the order was cancelled because the item went out of stock, try to order it again. Amazon updates their stock on a daily basis, so the item may be back in stock.
- Reach Out to Customer Service: If you’re not sure why your order was cancelled or you’d like to resolve the issue, try reaching out to Amazon’s customer service. They’ll be able to help you with any problems and may be able to get your order reinstated.
It can be frustrating when an order is cancelled on Amazon, but understanding why it’s happened can help you figure out how to get the order back. With these helpful tips, you should be able to get back on track and receive your order as soon as possible.